8172234996
Ken Blanchard and Spencer Johnson
Notes
“I meet with our team once a week…At those meetings I listen as our group reviews and analyzes what they achieved the previous week, the problems they had, what remains to be accomplished, and their plans and strategies to get those things done…The purpose of the meeting is for people to participate in making key decisions about what they’re going to do next.”
…in most organizations when you ask people what they do and then ask their boss, all too often you get two different answers.
Our Manager works with us to make it clear what our responsibilities are and what we are being held accountable for…Our Manager makes sure we know what good performance looks like because he shows us. In other words, expectations are clear to both of us.
“If you can’t tell me what you’d like to be happening, ‘you don’t have a problem yet. You’re just complaining. A problem only exists if there is a difference between what is actually happening and what you desire to be happening.”
“…he makes sure he’s made the goal we’ve set clear. If it isn’t, he takes responsibility for that, and clarifies the goal. “Then he provides me with a One Minute Re-Direct in two parts. In the first half he focuses on my mistake. In the second half he focuses on me.”
Goals make clear what is most important to focus on, Praisings build confidence that helps you succeed, and Re-Directs address mistakes. And all three of these help people feel better about themselves and produce good results.
“If managers would address things earlier, they could deal with one behavior at a time and the person would not be overwhelmed. They’d be more likely to hear the feedback the way it was intended.”
We Are Not Just Our Behavior. We Are The Person Managing Our Behavior.
This book made me angry: it was too simplistic and theoretical.